Refund Policy

Last updated: 2025-01-01

Paprio is a software service operated by Shadow Valley (“we”, “us”, or “our”). This Refund Policy explains the circumstances under which you may be eligible to receive a refund for purchases processed by our payment provider, Paddle, acting as the Merchant of Record.

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all paid plans. If you are not satisfied with Paprio within 14 days of your initial purchase, you may request a full refund of the original purchase price, subject to the exceptions listed below.

How to Request a Refund

To request a refund, please contact us at ethan@paprio.app and include:

• The email address used for the purchase
• Your Paddle receipt or order ID (if available)
• A brief description of your issue

Once we receive your request, we will review it and, if eligible, initiate the refund via Paddle. Approved refunds are typically processed within approximately 5–7 business days, depending on your payment method and bank.

Exceptions

Refunds are generally not available in the following cases:

• Requests submitted more than 14 days after the original purchase date.
• Free plan users (no payment was made).
• Accounts found to be in material violation of our Terms of Service.

Contact

If you have any questions about this Refund Policy, please contact us at ethan@paprio.app.